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The Products and Services You Can Get From a Computer Support Company

The products and Services you can get from a Computer Support Company

A Computer support company usually offers a very wide range of products and services. Based on the size and type of your business you might need – in-house IT infrastructure, just consulting, managed IT services or IT-as-a-service. However, hiring the right computer support company can cater to all your IT needs. Some of the most important products/services are listed below.


1. Tech support (often addressed as “help desk”)

To a great extent the conventional IT/Tech support has become redundant, as individual businesses can handle a lot of IT issues without extra help. The main reason being software and technologies are a lot more intuitive now and the computer hardware are easy to maintain. With the advent of cloud software, it is easier than ever before. However, software crashes, unforeseen issues with file servers, hacking attempts are some of the areas where you still need the ‘help desk’ to come in.


2. Email

Setting up email accounts using custom company domain name, adding users, giving access privileges, keeping the emails secure, backing up email data and integrating software access using emails and restricting email access. While platforms like Microsoft 365 or Zoho offers all these, you need an IT Support Company to manage it effectively.

3. Hardware

A good IT support company will dispatch a technician immediately when there is an issue with your hardware. There are numerous cloud office systems now, which increases the life of individual computers. However, a technician on demand is always an important service that you can get from MSPs.


4. Cloud services

Cloud services are all the services delivered over the internet. You don’t need to buy any software today to install in a physical computer. Physical file servers have become redundant. Entire file servers, web servers and work computers can run on the cloud today.


5. Data security

All businesses today realize the importance of Data security. With rising cases of ransomware, companies are losing billions every year due to breach in security. Professional hackers target businesses of every size, therefore hiring a computer support company for data security is a no-brainer.

Basic protocols implemented by a computer support company can prevent such attacks and ransomware. They will also usually have a strategy in place if security is breached.

There are other important areas where you can hire an IT Support company like backups (data, network and emails), office phones, VOIP, teleconferencing systems, network equipment like Cisco Meraki and Ubiquiti and so on.

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